Delete Account
Instructions for permanently deleting your DrishtiKit app account
Important Notice
Account deletion is permanent and cannot be undone. All your data, including vision test records, patient information, and account settings will be permanently removed from our systems.
How to Delete Your Account
To delete your DrishtiKit app account, please follow these simple steps:
Compose an Email
Send an email from the email address associated with your DrishtiKit account to request deletion.
Include Required Information
Your email should include:
- Your full name
- The email address associated with your DrishtiKit account
- Subject line: "Account Deletion Request"
- A clear statement that you want to permanently delete your account
Send to Our Support Team
Send your deletion request to our dedicated support email address.
Contact Information
Please send your account deletion request to:
Email Address
drishtikit@gmail.com
Please ensure you send the request from the email address associated with your DrishtiKit account.
What Happens After You Submit Your Request
Confirmation
We will send you a confirmation email within 24-48 hours acknowledging your deletion request.
Verification
Our team may ask for additional verification to ensure the security of your request.
Processing
Account deletion is typically processed within 7-10 business days of verification.
Final Confirmation
You will receive a final email confirming that your account and all associated data have been permanently deleted.
Data Retention and Legal Requirements
While we will delete your account and personal data, please note that:
- Some anonymized data may be retained for statistical and research purposes in compliance with applicable laws
- Financial records may be retained as required by accounting and tax regulations
- Any data shared with healthcare institutions may need to be deleted separately by those organizations
- Backup systems may retain data for up to 90 days before permanent deletion
Need Help?
If you have questions about the account deletion process or need assistance, you can also contact us:
DrishtiKit Support Team
Email: contact@drishtikit.com
Phone: +91-92440-94145
Website: https://drishtikit.com
Our support team is available during business hours and will respond to your inquiries within 24-48 hours.